How to Fix Your Amazon Listing and Get Back to Selling

Selling via Amazon FBM (Fulfillment by Merchant) gives you full control over your shipping, branding, and customer experience—but it also exposes you to buyers who exploit Amazon’s lenient refund process.

If you’ve ever watched a customer “buy, use, and refund” without returning merchandise, you know how devastating that can be to your margins and metrics. In this post, you’ll learn a comprehensive action plan to safeguard your Amazon FBM operations, from instant buyer blocking to building an indisputable case file—and even mapping out a hybrid FBM→FBA strategy for long-term peace of mind.

‍

Why Amazon FBM Is Vulnerable—and Why It’s Worth Protecting

• Seller-Controlled Shipping & Fees
  • You set packing standards, ship carriers, and postage costs.
  • Flexibility lets you optimize per-item profitability—but also exposes you to refund scams.
• Amazon’s Refund First, Ask Questions Later Policy
  • Amazon often pre-approves refunds before items are physically returned.
  • Customers can exploit “high shipping” or “bought by mistake” to get immediate credit.
• Hidden Costs of Abuse
  • Lost revenue from refunded purchase
  • Cost of goods you can no longer resell as new
  • Potential dents in seller metrics if cancellations or A-to-Z claims stack up

Despite these vulnerabilities, Amazon FBM remains a powerful channel—if you implement the right safeguards.

Short-Term Tactics: Stop the Next “Rinse & Repeat” Order

Block Repeat Offenders via Address Exclusions

• Go to Seller Central → Settings » Shipping Settings » Advanced Settings
• Open the Address Book section and click “Add a blocked address”
• Enter the abusive buyer’s name, phone, and all known shipping addresses
• Future orders from these details will auto-cancel without affecting your late-shipment rate.

Require Signature Confirmation on High-Value Items

• Set a carrier rule for orders above your chosen threshold (e.g., $50) to mandate a signature.
• Why it works: Buyers looking to “use and return” will hesitate when they can’t simply toss the product in a mailbox.
• Pro tip: Clearly state “Signature required for delivery” in your product details to deter abuse up front.

Enforce Partial Refunds & Restocking Fees

• List restocking fees (10–15%) for “buyer’s remorse” returns right in your bullet points.
• Manually adjust refunds: when a return is genuine but the item is used or repackaged, offer 70–80% instead of 100%.
• Note: Amazon may push back—be prepared to explain the fee structure politely but firmly.

‍

Build Your Defender’s Dossier: Documentation & Escalation

Maintain a Detailed Incident Log

• Order ID, purchase date, refund date, refund reason
• Screenshots of buyer messages and refund approval emails
• Photos of returned packaging or proof of non-return (e.g., unclaimed carrier scans)

Escalate with Seller Support & Your Account Manager

1. Compile all evidence into one organized PDF, including any cross-platform bans (e.g., Etsy).
2. Open a case in Seller Central’s “Selling Partner Support”, attach the dossier, and clearly state:

“Serial abuse detected across platforms. Request investigation and protective measures.”

1. Loop in your dedicated account manager or Seller Performance rep to increase visibility.

Dispute Auto-Approved A-to-Z Claims

• Respond within 48 hours of every A-to-Z claim notice.
• Upload proof: photos of used products, missing serial stickers, or return tracking showing no inbound package.
• Follow up relentlessly—each documented dispute builds your credibility and weakens the abuser’s record.

Long-Term Defense: Optimize Your Hybrid FBM → FBA Strategy

While the above Amazon FBM tactics provide immediate relief, the strongest deterrent is to shift high-risk SKUs into FBA (Fulfillment by Amazon):

1. Select Vulnerable Listings
   • High-value, easily used items that fraudsters target most.
2. Enroll those SKUs in FBA so Amazon handles all pick, pack, and returns.
3. Benefit: No refunds are issued until Amazon confirms return receipt and inspects condition.
4. Maintain FBM for low-value or bulky items where FBA fees would erode margins.

A hybrid approach combines FBM’s flexibility with FBA’s fortified return process—giving you both control and protection.

Preventative Best Practices for Every FBM Seller

• Unique Serial Codes & Tamper-Evident Seals
• Place a discreet, sequential code inside each unit. Missing or mismatched codes let you dispute illegitimate returns.
• Premium, Branded Packaging
• Use custom tape or holographic stickers that show clear signs of opening.
• Automated Weekly Audits
• Dedicate 30 minutes each week to scan your refund dashboard for repeating names, emails, or addresses.
• Clear Return Policy Language
• In bullet points, highlight any restocking fees or partial-refund conditions. The clearer your terms, the harder it is for buyers to feign surprise.

‍

Defending your Amazon FBM shop against repeat “use-and-refund” fraudsters demands a proactive, layered approach. Start today by:

1. Activating Address Blocks & Signature Rules to thwart the next malicious order.
2. Building a Robust Evidence File and escalating through Seller Support and your account manager.
3. Mapping a Hybrid FBM→FBA Model to shift the highest-risk items into Amazon’s controlled return system.

Pair these defenses with serialized packaging, regular audits, and clear return policies—and you’ll not only deter abusers but also fortify your margins and metrics.

Want to stay ahead in the game? Join our Skool community to discuss the latest Amazon trends, share strategies, and learn how to leverage these new changes to optimize your Amazon business!

👉 Join the Skool Community Now!

Managing your Amazon SKU system effectively can make or break your FBA business. Whether you're a seasoned seller or just starting out, understanding how Amazon SKUs work is crucial for inventory management, product organization, and maintaining a profitable operation.

An Amazon SKU (Stock Keeping Unit) serves as your unique identifier for each product variant in your inventory. However, many sellers struggle with SKU-related issues that can lead to inventory confusion, listing problems, and revenue loss. From duplicate SKUs to poor naming conventions, these challenges can significantly impact your Amazon FBA success.

In this blog, we'll explore the most common Amazon SKU problems FBA sellers face, provide actionable solutions to fix existing issues, and share proven strategies to prevent future complications. By the end of this post, you'll have a solid understanding of how to optimize your SKU management system for maximum efficiency and profitability.

‍

Understanding Amazon SKU Fundamentals

‍

What Is an Amazon SKU?

‍

An Amazon SKU is a unique alphanumeric code that you assign to identify each product in your inventory. Unlike ASINs (Amazon Standard Identification Numbers), which are assigned by Amazon, you have complete control over your SKU structure. This flexibility allows you to create a system that aligns with your business needs and inventory management practices.

‍

The Role of SKUs in FBA Operations

‍

In the Amazon FBA ecosystem, your SKU system serves multiple critical functions. It helps Amazon's fulfillment centers track your inventory, enables accurate product identification during the receiving process, and facilitates seamless integration with your inventory management software. A well-structured Amazon SKU system also simplifies reporting, making it easier to analyze performance metrics and make data-driven decisions.

‍

Common SKU Naming Conventions

‍

Successful Amazon sellers typically incorporate several elements into their SKU structure. Product categories, brand names, color variations, size options, and seasonal indicators all play important roles in creating meaningful SKUs. For example, a SKU like "SHOES-NIKE-BLK-10-SS24" immediately tells you it's a black Nike shoe, size 10, from the Spring/Summer 2024 collection.

‍

Understanding and Managing "Amazon.Found" SKUs

‍

The appearance of "Amazon.Found.Bxxxxxxxxx" SKUs in your inventory is actually Amazon's automated solution for handling mislabeled or incorrectly shipped products. According to Amazon's Inventory Ledger report details, these SKUs are created in two specific scenarios:

Scenario 1: Incorrectly Labeled Products - When you ship products to Amazon's fulfillment centers without proper labels, or with incorrect labels, Amazon receives them as "non-labeled inventory" for the same ASIN. The system automatically assigns them the merchant SKU "Amazon.Found.Bxxxxxxxxx" to keep them associated with your account.

‍

Scenario 2: Wrong Product Shipments - If you accidentally ship a different product than what Amazon expected to receive (different ASIN), Amazon assigns the received product to your account using the "Amazon.Found.Bxxxxxxxxx" format to ensure you don't lose ownership of your inventory.

‍

These merchant SKUs serve as Amazon's way of returning control of misprocessed inventory back to you. You have several options for handling them:

1. Create an active listing for the Amazon.Found SKU to sell the inventory (note that this inventory will be subject to virtual tracking)

2. Check your Stranded Inventory report where these products will appear if no active listing exists

3. Review your Inventory Ledger report for complete details about how these SKUs were created

4. Contact Amazon support if you believe the SKU creation was an error

‍

Major Amazon SKU Issues and Their Root Causes

‍

Duplicate SKU Problems

‍

One of the most frustrating issues sellers encounter is duplicate Amazon SKU errors. This occurs when you attempt to create a new listing using a SKU that already exists in your account. The root cause often stems from poor record-keeping, especially when expanding product lines or working with multiple team members who aren't coordinating their SKU assignments.

‍

Inconsistent Naming Conventions

‍

Many sellers start with ad-hoc SKU creation, leading to inconsistent patterns that become problematic as their catalog grows. Without standardized conventions, you might end up with SKUs like "RedShirt123" alongside "BLU-SHIRT-456-LG," making inventory management increasingly difficult and error-prone.

‍

SKU-ASIN Mismatches

‍

Another common issue occurs when there's confusion between your internal Amazon SKU and Amazon's ASIN system. This typically happens when sellers don't understand the relationship between these identifiers or when they attempt to use ASINs as SKUs, leading to system conflicts and listing problems.

‍

7 Essential Amazon SKU Best Practices for FBA Success

‍

1. Create a Scalable SKU Structure

‍

Design your Amazon SKU system with growth in mind. Include category codes, brand identifiers, and product characteristics that will remain relevant as your catalog expands. A scalable structure prevents the need for major overhauls as your business grows.

‍

2. Use Meaningful Abbreviations

‍

Develop a standard set of abbreviations that your team can easily understand and remember. Document these abbreviations and train all team members to ensure consistency. Avoid overly cryptic codes that might make sense today but become confusing months later.

‍

3. Include Product Variations Clearly

‍

Your Amazon SKU should immediately identify key product variations such as size, color, material, or style. This clarity helps with inventory management and reduces the likelihood of shipping errors or customer complaints.

‍

4. Maintain Consistent Character Limits

‍

Establish maximum character limits for your SKUs to ensure they display properly across all systems and platforms. While Amazon allows up to 40 characters, shorter SKUs are often more practical and less prone to input errors.

‍

5. Implement Version Control

‍

When updating products or dealing with seasonal variations, use version numbers or date codes in your SKUs. This practice helps track product evolution and prevents confusion between similar items from different time periods.

6. Regular SKU Audits and Cleanup

‍

Schedule monthly or quarterly reviews of your Amazon SKU system. Remove obsolete SKUs, identify inconsistencies, and update your documentation. Regular maintenance prevents small issues from becoming major problems.

‍

7. Train Your Team Thoroughly

‍

Ensure everyone involved in inventory management understands your SKU system completely. Create training materials, checklists, and approval processes to maintain consistency, especially when onboarding new team members or expanding operations.

‍

Amazon SKUs are often overlooked, but they play a massive role in operational success. Whether you're managing five products or five hundred, a clean, strategic SKU system minimizes chaos and maximizes clarity.

‍

🔍 Start reviewing your SKUs today—optimize your naming, clean up errors, and prevent future slip-ups.

✅ Have SKU tips or horror stories? Drop them in the comments below.

📬 Want more Amazon FBA strategies like this? Subscribe to our newsletter and never miss a beat or Join our Skool community to access our tools and resources.

📤 Found this helpful? Share it with your seller network!

‍

What Is Amazon Fraud and Are You Caught in It?

‍

When most people think of “Amazon fraud,” they picture hacked accounts, phishing scams, or fake products. But for many Amazon sellers, the fraud feels deeper—and more systemic.

You invest thousands into inventory, ads, and optimization. But after months—or even years—your balance sheet is still negative. The only way to get visibility is to outbid competitors, which eats up your already-thin margins. Meanwhile, Amazon keeps collecting fees, ad spend, and referral cuts.

This isn’t classic fraud. But it sure feels like the game is rigged against small sellers.

Let’s break down how to escape this vicious cycle and start making Amazon work for you—not just for its bottom line.

‍

Step 1: Recognize the Trap. You're Renting, Not Owning

If you stop running ads and sales immediately dry up, that’s not a business. That’s a cash leak.

‍

Tip: Shift focus to long-term growth. Optimize your listing with high-quality images, SEO-rich content, and persuasive copywriting. A solid listing pulls in traffic organically, even without constant ad spend.

‍

Step 2: Audit Your Ad Strategy Like a CFO

Amazon PPC is a double-edged sword. Used wisely, it can scale your brand. Used carelessly, it’s a fast track to loss.

‍

What Goes Wrong:

Sellers often bid on high-volume keywords that burn budget but bring in window shoppers, not buyers. Amazon profits either way.

Tip: Use keyword tools like Helium 10, DataDive, or Jungle Scout to find low-competition, high-conversion keywords. Focus your bids on these golden niches, and pause campaigns that don’t convert profitably.

‍

Step 3: Increase Your Conversion Rate. Not Just Traffic

You don’t have a traffic problem—you have a trust problem. If 100 shoppers visit and only 2 buy, you're wasting 98% of your traffic.

Conversion Killers:

• Weak product photos
• Confusing copy
• Lack of reviews
• Price mismatch with perceived value

Tip: Split test your main image and title. Use tools like PickFu to test what appeals most to your target audience. Even a small bump in conversion can slash your ad cost per sale.

‍

Step 4: Drive External Traffic to Bypass Amazon’s Algorithm

Amazon’s algorithm favours products that bring outside traffic. Yet most sellers stay trapped inside the Amazon bubble.

‍

Why It Matters:

External traffic not only boosts your rankings—it gives you control over your funnel. You’re no longer 100% dependent on Amazon’s platform or mercy.

‍

Tip: Start simple: run a TikTok campaign, partner with a micro-influencer, or build a basic email list. Amazon loves external sales and will reward your listing with better placement.

Step 5: Know When to Pivot or Pull the Plug

Sometimes, no matter how much effort you put in, a product just won’t be profitable. That’s not fraud—it’s part of the entrepreneurial process.

When to Walk Away:

• Margins are permanently razor-thin
• Product lacks a unique angle
• Competition is too aggressive to compete

‍

Use our FBA Profitability Calculator to analyze your true profit per unit. If the numbers don’t add up—even with ideal ad spend—pivot before it drains more resources.

‍

Join our Skool Community and download our FREE Resources to track your true ROI and spot hidden losses before they sink your business.

As an Amazon seller, the Search Term Report (STR) can be an incredibly valuable tool for managing your PPC campaigns, but it can also be overwhelming. With so many columns and metrics, it’s easy to feel lost. Should you focus on ACOS to reduce your ad spend? Or is Conversion Rate (CVR) more important for boosting your organic ranking? And at what point should you make a decision about a keyword’s performance?

If these questions sound familiar, you're not alone. Many Amazon sellers feel the same way when they first encounter the complexities of the STR. In this post, we’ll break down how to interpret your STR data in a way that helps you make smarter decisions for your campaigns. No matter your business objectives.

Why the Search Term Report is Overwhelming

The Amazon Search Term Report offers a comprehensive view of the search terms that triggered your ads and the performance associated with each term. However, the sheer amount of data can be intimidating. With columns that track everything from spend to orders, clicks, and conversion rates, it’s easy to get caught up in analysis paralysis.

When you add in the different campaign types (automatic, broad, phrase, exact), deciding where to focus your efforts becomes even more complicated. It’s not always clear whether you should prioritize metrics like ACOS, CVR, or ROAS, and how these metrics should influence your decisions about which keywords to continue targeting.

‍

Step 1: Define Your Business Objective

The first thing you need to do is define your objective. Are you aiming to improve profitability, or are you focused on growing your organic rank? Your strategy will depend on this.

• Profitability-focused campaigns: If your goal is to reduce costs and boost your bottom line, you’ll focus on eliminating underperforming keywords and reducing wasted ad spend.
  
  
• Organic ranking-focused campaigns: If your goal is to improve organic ranking, you'll prioritize high-converting keywords to help improve visibility in Amazon's search results.
  ‍

Step 2: Focus on Key Metrics

Instead of getting lost in all the data, you should focus on a few key metrics that directly relate to your goal:

1. Spend: How much you’re spending on a particular search term.
   
   
2. Orders: The number of sales generated by a particular search term.
   
   
3. ACOS (Advertising Cost of Sale): This is how much you're spending on ads to generate one dollar in sales. A high ACOS indicates you might be spending too much on ads relative to the sales you're making. If profitability is your focus, you’ll want to manage this closely.

‍

Focusing on these metrics will help you quickly identify where to take action.

Step 3: Analyzing for Profitability

If your main objective is profitability, you need to focus on reducing wasted ad spend. In this case, you should look for keywords with:

• High spend but low orders: These keywords are consuming your budget without driving conversions.
  

• High ACOS: High ACOS means you are paying too much for each sale, which could be draining your ad spend without yielding good returns.
  
  

How to fix this:

1. Pause or lower bids for high-ACOS keywords that aren’t generating sales.
   
   
2. Negate non-converting keywords in automatic, broad, and phrase campaigns. This helps prevent your ads from showing for irrelevant terms.
   
   
3. Use data filters: Apply filters to isolate search terms with high spend and low orders. This will allow you to make quick decisions about pausing or adjusting bids for these keywords.
   
   

By making these adjustments, you can reduce your ad spend and increase the efficiency of your campaigns.

‍

Step 4: Analyzing for Organic Ranking

If your goal is to improve your organic ranking, you should look for high-converting search terms. These keywords are the ones that not only generate sales but also contribute to your visibility in search results.

How to fix this:

1. Harvest high-converting keywords by adding them to your exact match campaigns. This ensures that you're bidding on terms that are performing well.
   
   
2. Increase bids on high-converting terms: If a keyword is already in your exact match campaign, increasing the bid can help improve visibility and sales.
   
   

Monitor keyword performance: Keep an eye on how these keywords are performing over time to ensure they continue to deliver results.

Focusing on these high-converting terms will help improve your visibility and boost your organic ranking, driving more long-term traffic to your product listings.

Step 5: Give Keywords Enough Time

One of the common challenges sellers face is knowing when to act on a keyword. How long should you let a keyword run before deciding it’s underperforming?

The key is to give it enough time to gather meaningful data. For most keywords, you should let them run for at least a week or two to understand their performance.

However, look for the following:

• Click volume: If a keyword has few clicks, it may not be getting enough data to make an informed decision.
  
  

Trends: If a keyword has high spend and low orders over multiple weeks, it’s time to take action.

‍

Patience is important, but it’s also essential to act quickly if you spot a trend of underperformance.

Step 6: Use Data to Structure Your Campaigns

To make your life easier in the future, consider organizing your campaigns based on performance levels. Here’s a suggested structure:

1. Automatic Campaigns: Use these for discovering new keywords. Regularly review the STR to find keywords to negate or refine.
   
   
2. Broad Match Campaigns: Test a wide range of search terms. Use your STR to identify which ones are underperforming and adjust your bids or negate keywords.
3. Exact Match Campaigns: Focus on the best-performing, high-converting keywords. If they’re performing well, increase your bids to maximize their performance.
   

By maintaining this structure, you can quickly identify which campaigns need adjustment and which are delivering strong results.

Preventing Overwhelm in the Future

To avoid feeling overwhelmed by the Search Term Report in the future, here are a few tips:

1. Set regular check-ins: Make it a habit to review your STR once a week to stay on top of performance and make quick adjustments.
   
   
2. Use filters: Excel allows you to filter by important metrics like spend, orders, and ACOS. Use these filters to quickly zero in on underperforming keywords.
   
   
3. Set performance thresholds: Define acceptable performance metrics (like a maximum ACOS or minimum conversion rate) to help guide your decisions.

‍

The Search Term Report can seem overwhelming at first, but with a clear objective and a focused approach, it becomes an invaluable tool for optimizing your Amazon PPC campaigns. Whether your goal is to improve profitability or boost organic ranking, understanding the right metrics and acting on them promptly will help you maximize your results.

By regularly reviewing the STR, making data-driven decisions, and maintaining a structured campaign approach, you can ensure your Amazon PPC campaigns are running efficiently and effectively, ultimately driving more sales for your business.

Want to stay ahead in the game? Join our Skool community to discuss the latest Amazon trends, share strategies, and learn how to leverage these new changes to optimize you

‍

When Amazon Brand Registry Becomes a Roadblock

‍

You fixed your trademark. You updated everything. You hit "submit"—and within seconds, your Amazon Brand Registry application is rejected again. No explanation. No review. Just a generic denial from a system that seems broken.

If this sounds familiar, you're not alone. Many sellers hit this wall after correcting a previously rejected application. The issue? Amazon's system might still be reading outdated trademark information, making it impossible to move forward.

In this blog post, we’ll show you exactly how to break out of the loop and finally get your brand registered with Amazon Brand Registry.

‍

1. Confirm Your Trademark Matches Amazon’s Requirements

‍

Amazon Brand Registry is extremely strict when it comes to matching trademark details. Even the smallest mismatch can cause immediate rejection.

‍

Check These Key Details:

- Exact Brand Name: Ensure the brand name on Amazon exactly matches your trademark—spelling, punctuation, and all.

- Trademark Drawing Type: Amazon requires a “Standard Character Mark” for full brand registry benefits.

- Ownership Information: Your seller account must reflect the same entity listed as the trademark owner on USPTO.

- Status: Your trademark must be officially registered, not just filed or pending.

‍

2: Don’t Resubmit. Request a Manual Review from Amazon Brand Registry Support

‍

If your updated trademark is correct but your Amazon Brand Registry application still gets rejected instantly, chances are Amazon's internal data hasn’t been refreshed.

‍

What You Should Do:

Submit a case through the Amazon Brand Registry Contact Form.

‍

Clearly explain:

- What the original issue was (e.g., incorrect drawing type).

- What’s now corrected and verified by the USPTO.

- That your current application is being auto-rejected and needs manual review.

Tip: Attach supporting documents like your updated registration certificate and a screenshot of your USPTO listing to speed up the review.

‍

3: Escalate Until You Reach a Real Person

‍

Let’s be honest, most support tickets go through a bot filter before a human sees them. If you keep getting generic replies, it’s time to go public.

How to Escalate:

- Share your situation in the Amazon Seller Forums under “Manage Your Brand.”

- Tag moderators or community managers and provide your case number.

- Reopen your support case regularly until it’s reviewed by a human.

‍

Tip: Be concise, professional, and firm. Mention that the Amazon Brand Registry auto-rejection is due to outdated internal data and that you’re seeking escalation.

‍

4: Get Help from Amazon Brand Registry Experts

‍

Still stuck? You don’t have to go it alone. Some professionals specialize in navigating tricky Amazon Brand Registry issues and can intervene on your behalf.

‍

Who to Reach Out To:

- Attorneys with experience in USPTO and Amazon compliance.

- Amazon agencies (like ours) that offer Brand Registry support services.

Tip: Choose experts who mention “Amazon Brand Registry rejection” specifically, this means they’ve helped others in your shoes.

‍

Amazon Brand Registry is Worth the Effort

‍

Amazon Brand Registry unlocks a ton of benefits—brand protection, A+ Content, sponsored brand ads, and more. But the approval process isn’t always smooth, especially if you’ve had to correct your trademark after a rejection.

By aligning your trademark details, requesting a manual review, and knowing when to escalate, you can get out of the approval loop and finally secure your spot in Amazon Brand Registry.

‍

At Horison, we specialize in helping brands overcome common Amazon Brand Registry issues, from trademark mismatches to system rejections.

👉 Get in touch with us today and let our team help you get approved—fast, clean, and hassle-free.

‍

‍

Shipping internationally can be a bit of a minefield, especially when dealing with customs requirements that vary from country to country. If you're an Amazon seller who has started receiving orders from customers in Mexico, you may have encountered a challenge: Mexican regulations require a Tax ID (RFC) or personal identification number for customs clearance. This can lead to delays, returned shipments, or even canceled orders if your customers forget to provide these details.

‍

So, how do you handle this situation without losing your sanity (or your sales)? Let's break it down.

‍

Understanding the Challenge: Why Does Mexico Require a Tax ID (RFC)?

‍

Before we dive into solutions, it’s important to understand the reason behind the RFC requirement. In Mexico, the government uses the RFC as a way to track individuals and businesses for tax purposes, ensuring that all imported goods are properly accounted for. For non-Mexican sellers, this creates an obstacle since your customers need to provide this number to facilitate customs clearance.

But what happens when your customers don’t provide this crucial info upfront? Shipments may be delayed, stuck in customs, or even returned altogether. Not exactly the smooth international shipping experience you were hoping for, right?

‍

How to Handle the Tax ID (RFC) Challenge:

‍

1. Make the RFC Requirement Clear to Your Customers

One of the most effective ways to minimize delays is to educate your customers before they even place an order. Be upfront about the importance of the RFC for customs clearance in Mexico.

Tip : Add a note in your product description or FAQ section on Amazon to inform customers that an RFC (or personal identification number) is required for shipments to Mexico. You can also include a friendly reminder in your shipping confirmation emails or order acknowledgment emails.

‍

2. Use the Amazon Buyer-Seller Messaging System to Request the RFC

Even after doing your best to inform your customers, it’s still possible that some will forget to provide their RFC. If you realize this after the sale, don’t panic. You can easily reach out to them using Amazon’s Buyer-Seller Messaging system.

Tip: When contacting your customer, be polite but clear about why you need the RFC to proceed with shipping. A friendly message might sound like this:

‍

3. Leverage Amazon’s Global Selling Program for Support

Amazon’s Global Selling Program provides resources and insights for sellers who are expanding their reach internationally. While Amazon doesn’t directly collect the RFC for you, they do offer support with understanding local tax regulations and customs requirements for specific countries, including Mexico.

Tip : Check Amazon Seller Central for information related to shipping to Mexico. Amazon has guides that detail the specific import requirements for different regions, and this can help you stay up-to-date on what’s needed for smooth shipping to your Mexican customers.

‍

4. Use a Freight Forwarder or 3PL to Simplify Customs

If you find that you’re dealing with a lot of Mexican orders and the RFC issue is becoming a recurring pain, it might be time to consider using a third-party logistics provider (3PL) or freight forwarder. These companies specialize in international shipping and customs clearance, and many have established relationships with Mexican customs to expedite the process.

Tip : A good freight forwarder can help you collect the necessary information from your customers, and some even offer services to manage the customs paperwork on your behalf. This could save you time and reduce the risk of delays.

‍

5. Automate the RFC Collection Process (If Possible)

If you’re selling in high volumes and this is a common issue, you might want to explore third-party software tools that can help automate the process. Some tools integrated with your Amazon Seller account can send automated messages to your customers requesting the RFC before you ship the product.

Tip : Setting up automatic requests for the RFC during checkout or order confirmation can streamline the process, ensuring that customers provide their details in time for smooth shipping.

‍

If you’re planning on expanding your Amazon business in Mexico further, registering for Fulfillment by Amazon (FBA) in Mexico could be a game-changer. With FBA, Amazon takes care of the shipping, customs clearance, and even the collection of necessary tax documents. This can save you time and minimize shipping hiccups, especially if you plan on scaling your business in Latin America.

‍

Shipping to international markets like Mexico doesn’t have to be a hassle. By communicating clearly with your customers, using Amazon’s resources, and exploring third-party logistics options, you can handle the RFC issue efficiently and avoid delays. Plus, educating your customers upfront can save you time and frustration in the long run.

As you continue to grow your Amazon business and expand into new regions, remember that staying proactive and informed is key to keeping your international orders running smoothly.

Stay tuned for more tips and best practices for optimizing your Amazon business across the globe!

‍

Join our Skool Community to connect with like-minded Amazon sellers, post your questions, and get expert support.

‍

Don't navigate these challenges alone our community is here to help!

‍

Have more questions or need personalized advice? Click here to book a discovery call.

‍

Learn how to solve the frustrating “Generic” listing issue and take control of your brand’s presence on Amazon FBA.

‍

What Is an Amazon Generic Listing?

‍
An Amazon Generic Listing occurs when a seller uploads a product but lists the brand as Generic, often to bypass brand gating or trademark restrictions. Once accepted, that ASIN becomes locked under the “Generic” brand, preventing legitimate sellers from editing key fields like the brand name, title, or description.

‍
This can severely limit your ability to represent your product accurately, even if you have brand approval and proper UPC codes.

‍

Step 1: Understand Why You’re Blocked

‍
When your product listing is tied to a pre-existing Amazon Generic Listing, Amazon locks down core fields like the brand name and title. Even if you have permission to sell under the actual brand, you won’t be able to make those edits.

‍

Here’s what makes it worse:

- Brand Registry contributors can’t override listings unless the ASIN is tied to a registered brand.

- Even the original seller might struggle to update the listing once it’s been accepted as “Generic.”

- If the UPC isn’t GS1-verified or the brand name doesn’t match what’s in GS1, Amazon may not allow updates at all.

‍

Step 2: Check Reseller and Brand Registry Access

If someone else created the Amazon Generic Listing, find out if they had Brand Registry access. They might have been given permission by the brand owner—similar to shared Seller Central access.

‍

If they didn’t have access, they likely can’t file a successful report or correct the listing themselves. That’s where you (or the actual brand owner) need to take over.

‍

Also, make sure:

- The UPC is GS1-registered.

- The brand name in GS1 matches what you want listed.

If the UPC is invalid or the brand name doesn’t match, Amazon may reject your edits—even from a registered brand.

‍

💡 Pro Tip:

If you’re working with the brand owner, ask them to fix the UPC or brand details in GS1. That’s often the missing key to unlock Amazon’s listing controls.

‍

Step 3: Open a Case with Amazon Support

Once you have all the proof, open a ticket in Seller Central:

Help → Get Support → Products and Inventory → Product Page Issue

‍

Describe the issue clearly:

“I’m authorized to sell [Brand Name] products. ASIN [insert ASIN] is incorrectly listed as ‘Generic.’ I cannot update the brand name due to this error. Please help correct the brand attribution.”

‍

Make sure to attach the following:

- Authorization letter or invoice

- Photos of the packaging and UPC

- Screenshot of the incorrect Generic listing

‍

Step 4: Escalate If Support Falls Short

‍

Sometimes, Amazon Support will brush off your request. If that happens, escalate:

- Use Brand Registry Support (if enrolled)

- Contact Captive Support Teams via chat or phone

- Loop in the brand owner directly—they have the most influence

‍

Emphasize that this is a catalog integrity issue. Amazon is more likely to act when there’s a risk of confusing customers or misrepresenting brands.

‍

Bonus: Protect Yourself with Brand Registry

If you’re not already enrolled, Amazon Brand Registry is your best defense against Generic listing problems.

‍

Benefits include:

- Brand authority over listings

- A+ Content and Brand Story options

- Faster support from Amazon’s internal teams

‍

Join our Skool Community to connect with like-minded Amazon sellers, post your questions, and get expert support.

Don't navigate these challenges alone our community is here to help!

Have more questions or need personalized advice? Click here to book a discovery call.

‍

‍

‍

‍

‍

The landscape of Amazon selling is rapidly evolving, and staying ahead of the curve is key to long-term success. As we look toward 2025, new technologies, consumer behaviors, and global dynamics are reshaping how businesses engage with the Amazon Marketplace. To thrive in this ever-changing environment, it’s essential for sellers to not only adapt but also leverage upcoming trends and strategies.

In this article, we’ll explore the key shifts expected in Amazon selling, from the AI revolution to social commerce integration, and offer actionable strategies to help sellers capitalize on these emerging opportunities.

The AI Revolution: Transforming Seller Operations

One of the most significant trends shaping the future of Amazon selling is the rise of artificial intelligence (AI). AI has already started to revolutionize the way businesses operate on the platform, and its impact will only deepen by 2025. From automated customer service chatbots to dynamic pricing algorithms, AI is optimizing various aspects of the Amazon Marketplace.

How AI Will Shape Amazon Selling

1. Enhanced Product Listings: AI-driven tools are becoming more sophisticated in helping sellers create optimized product listings. By analyzing market data, competitors, and consumer preferences, AI can suggest the best keywords, product descriptions, and pricing strategies. This automation will save sellers valuable time and increase their chances of visibility.
2. Improved Inventory Management: Predictive AI models will be essential for inventory forecasting. Sellers will be able to manage stock levels more efficiently, reducing costs associated with overstocking or stockouts.
3. Personalized Shopping Experience: With AI-powered personalization, Amazon will continue to refine its recommendations engine. This means that sellers will need to focus on delivering products that are more aligned with consumer behavior, enhancing the likelihood of conversions.

‍

Strategy for Sellers:

Investing in AI-driven tools to optimize product listings, inventory management, and customer service will be critical for sellers aiming to stay competitive in 2025. Early adoption of these technologies can provide a significant edge over competitors.

‍

1. AI and Automation: The New Norm in E-Commerce

‍

‍

‍

Artificial Intelligence (AI) and automation are transforming the way businesses operate, and Amazon is no exception. From personalized shopping experiences to optimized inventory management, AI will continue to play a pivotal role in the way Amazon sellers operate.

Trend to Watch:

• AI-Driven Personalization: Amazon’s algorithms will become even more sophisticated in 2025, providing hyper-personalized shopping experiences for consumers. This means product recommendations, targeted ads, and tailored promotions will be more accurate and data-driven, increasing conversion rates.

Strategy to Implement:

• Leverage AI Tools for Product Listing Optimization: Use AI-powered tools to optimize your product titles, descriptions, and keywords. These tools can analyze trends, competitor listings, and customer data to recommend the best possible optimization strategies.

• Embrace Automation for Efficiency: From inventory management to dynamic pricing, automation tools will help you streamline operations, reduce errors, and stay competitive. For example, automating your pricing to adjust according to competitor moves or demand can keep you ahead in a fast-paced market.

‍

2. Voice Search and Smart Devices: Optimizing for the New Shopping Experience

‍

As voice search continues to rise with devices like Amazon Echo and Alexa, optimizing for voice queries will become an essential strategy in 2025. Shoppers increasingly rely on voice assistants to search for products, make purchases, and track orders.

Trend to Watch:

• Increased Use of Voice Search: According to recent data, 55% of households are expected to own a smart speaker by 2025. With voice search becoming more ubiquitous, voice-activated shopping and product searches will dominate the way customers interact with Amazon.

Strategy to Implement:

• Optimize for Conversational Keywords: To capture voice search traffic, shift your keyword strategy to include natural, conversational phrases. For instance, instead of just focusing on “wireless headphones,” you might target long-tail queries like “best wireless headphones for running” or “what are the top rated noise-canceling headphones?”

• Focus on Product Availability and Convenience: As voice search users tend to value speed and convenience, ensure your products are readily available with Prime eligibility, fast shipping, and simple ordering options for voice assistants.

‍

3. The Rise of Social Commerce: Selling Directly Through Social Channels

‍

Social commerce is becoming a significant sales channel, with Amazon integrating more features into platforms like Instagram, TikTok, and Facebook. In 2025, the lines between social media and e-commerce will continue to blur, offering new ways for sellers to drive traffic to their listings.

Trend to Watch:

• Social Shopping: As users engage with influencers and brands on social media, Amazon will likely offer more opportunities for sellers to list products directly on social platforms. Social media-driven product recommendations, live streaming, and influencer collaborations will dominate the retail landscape.

Strategy to Implement:

• Use Social Media to Drive Traffic: Start building a strong social media presence for your brand today. Share engaging content, create influencer partnerships, and leverage Amazon's features like Amazon Influencer Program to drive traffic to your listings.

• Integrate Live Streaming into Your Strategy: Amazon Live has been growing, allowing sellers to showcase their products in real-time. As social commerce continues to rise, live streaming your product launches, demonstrations, or behind-the-scenes content can help you build an authentic connection with potential buyers.

‍

4. Sustainability and Ethical Sourcing: Meeting Consumer Demands

‍

As consumers become more socially and environmentally conscious, sustainability will play a crucial role in purchasing decisions. In 2025, eco-friendly and ethical sourcing practices will no longer be optional but a necessity for Amazon sellers looking to attract conscious shoppers.

Trend to Watch:

• Eco-Friendly Shopping: In 2025, sustainable products will become a key differentiator. From packaging to manufacturing processes, customers will actively seek out brands that prioritize sustainability.

Strategy to Implement:

• Highlight Your Sustainability Efforts: Whether it's using eco-friendly packaging, offering recyclable products, or sourcing materials ethically, be transparent about your sustainability practices. Showcase these efforts in your product descriptions and A+ Content to attract environmentally-conscious shoppers.

• Join Amazon’s Climate Pledge Friendly Program: Amazon has created a certification for products that meet sustainability standards. Consider having your products certified to build credibility and tap into the growing green consumer market.

‍

5. Augmented Reality (AR): Revolutionizing the Shopping Experience

‍

In 2025, augmented reality (AR) will be a game-changer in online shopping, offering customers the chance to visualize products in their real-world environment before making a purchase. Amazon is already testing AR features in various categories like furniture, clothing, and accessories, and it’s expected to expand significantly.

Trend to Watch:

• AR Integration in Product Listings: AR will allow customers to virtually “try before they buy” by seeing how a product looks or fits in their space or on their body.

Strategy to Implement:

• Invest in AR-Compatible Listings: Prepare your product listings for AR integration, especially if you’re in categories like fashion, home decor, or furniture. Ensure your images are high-quality and optimized to work seamlessly with AR features.

• Enhance Customer Engagement with AR: Encourage customers to interact with your products using AR, providing a more immersive shopping experience that can increase trust and reduce return rates.

‍

6. Smarter Data Analytics: Making Informed Decisions

‍

‍

With Amazon becoming more data-driven, 2025 will see an increasing reliance on advanced analytics to improve decision-making and drive profitability. Sellers who use data to understand customer behaviour, forecast demand, and optimize inventory will have a competitive edge.

Trend to Watch:

• Advanced Data Insights: Amazon will provide more sophisticated tools to help sellers track customer behavior, optimize advertising campaigns, and forecast demand. These insights will become crucial for maximizing profit margins.

Strategy to Implement:

• Leverage Amazon’s Brand Analytics: Dive deep into data to uncover trends in customer behavior, keyword performance, and sales data. Use these insights to adjust your product listings, tweak your pricing strategies, and optimize your ads for better performance.

• Use Predictive Analytics for Inventory Management: Tools that predict demand based on historical sales data and market trends will become essential. Implement these tools to optimize your stock levels and avoid both overstocking and stockouts.

‍

7. Expanding Global Reach: Capitalizing on Amazon’s Global Marketplace

‍

In 2025, Amazon’s international expansion will provide greater opportunities for U.S.-based sellers to tap into global markets. The platform’s global fulfillment network will make it easier than ever for sellers to reach customers worldwide, making cross-border selling a more viable option.

Trend to Watch:

• Global Marketplace Expansion: As more consumers from different countries join Amazon, the platform will continue to expand its reach, especially in emerging markets like India, Southeast Asia, and Africa.

Strategy to Implement:

• Prepare for International Sales: Take advantage of Amazon’s global selling programs to expand your product reach. Ensure your listings are localized for each market, including language translations, region-specific promotions, and culturally relevant product information.

• Utilize Amazon Global Logistics: Amazon's global fulfillment services will help simplify international shipping. Familiarize yourself with their global shipping programs to efficiently scale your business across borders.

‍

Preparing for the Future of Amazon Selling

The future of Amazon selling is bright, but only for those who are prepared to adapt to the changing landscape. AI, voice search, social commerce, sustainability, AR, data analytics, and global expansion will all play pivotal roles in shaping the e-commerce marketplace. By staying ahead of these trends and incorporating these strategies into your Amazon business, you’ll position yourself for success in 2025 and beyond.

‍

What trends are you most excited about for 2025?

Book a free strategy call with our Amazon experts today and get personalized insights to boost your performance.

Don't forget to join our Skool Community for FREE to connect with top Amazon sellers, access exclusive content and grow together.

When it comes to selling on Amazon, visibility is everything. If your products aren’t showing up in relevant searches, potential customers won’t even know you exist. That’s why optimizing your Amazon listings is one of the most important steps in growing your business. But where should you focus your efforts to get the best results? How can you ensure your listings stand out in a sea of competition?

‍

In this data-backed guide, we’ll break down the most effective strategies for optimizing your Amazon listings. From keyword optimization to the importance of high-quality images, we’ll provide actionable steps that will help your listings rank higher and convert more customers.

‍

Why Optimizing your Amazon Listing Matters

Amazon is the largest e-commerce platform in the world, with millions of products available. As a result, simply listing your product on Amazon isn’t enough to guarantee success. The marketplace’s algorithm ranks products based on factors like relevance, engagement, and conversion rate. If your product listing isn’t optimized, it’s less likely to appear in search results, and even if it does, you might not see the kind of sales you’re hoping for.

‍

According to recent data from Amazon itself, listings with optimized content see an increase in conversions by up to 30%. That’s why it’s critical to take the time to perfect every aspect of your listing.

‍

1. Start with Thorough Keyword Research

‍

Keyword optimization is the backbone of any successful Amazon listing. Understanding the terms your potential customers are searching for helps you tailor your content to match their intent. But how can you identify the right keywords, and how should you use them?

How to Do It

Use Amazon’s Auto-Complete - Begin typing relevant terms in Amazon’s search bar and see what suggestions pop up. These are high-volume search terms that customers are already using.

‍

Leverage Keyword Research Tools - Tools like Helium 10, Jungle Scout, or MerchantWords can help you identify high-performing keywords specific to your product niche. You’ll get insights into search volume, trends, and competition.

‍

Focus on Long-Tail Keywords - Long-tail keywords are more specific search terms (e.g., “waterproof hiking boots for women”) that are often less competitive but highly relevant. Incorporating them can help you capture niche traffic with higher conversion potential.

‍

Key Takeaways

Primary Keyword in Title - Place the most important keyword in your product title to improve visibility.

‍

Backend Keywords - Don’t neglect the backend search terms. Amazon allows you to enter hidden keywords that customers might use but aren't directly in your product title or description. Use this field to capture additional search queries.

‍

Keyword Density - Avoid overstuffing. Ensure that keywords naturally flow within your product descriptions, bullet points, and title.

‍

2. Create an Attention-Grabbing Product Title

‍

Your product title is one of the first things potential buyers see, so it needs to be both informative and compelling. A strong title does more than just list the product name; it includes key attributes like brand, size, color, and key features—all while containing your primary keyword.

Data Insight

Amazon suggests keeping product titles between 150-200 characters for optimal display. Titles that include both product keywords and key features (e.g., material, size, or use case) have been shown to convert better.

How to Optimize

Use Primary Keywords - Incorporate your most relevant keyword early in the title.

‍

Include Key Product Attributes - Include details such as size, color, material, and quantity.

‍

Keep It Clear and Concise - Avoid excessive punctuation or filler words. Focus on clarity.

‍

3. Optimize Your Amazon Listing's Product Images

‍

Images are a critical element of your Amazon listing. High-quality, clear product images can increase your click-through rate and conversions significantly. In fact, visuals are one of the top factors influencing purchase decisions, according to Amazon data.

How to Do It

High-Quality Photos - Use high-resolution images (at least 1000 x 1000 pixels) that show your product from multiple angles. This helps customers understand exactly what they’re purchasing.

Include Lifestyle Shots - Show the product in use to help customers visualize how it fits into their lives. For example, if you sell kitchen gadgets, show them in a well-designed kitchen setting.

Use Infographics - Add infographics or zoomed-in images to highlight key product features, such as dimensions, functionality, or special features.

Follow Amazon’s Image Guidelines - Ensure you meet Amazon's technical specifications, such as white backgrounds and proper image formatting.

Key Takeaway

Listings with 7 or more images tend to perform better in terms of conversions, so take full advantage of the image slots Amazon provides.

‍

4. Write Detailed Bullet Points and Descriptions

‍

Once you have an optimized title and high-quality images, the next step is to craft a persuasive product description and bullet points. This is your opportunity to further explain the product’s features, benefits, and unique selling points.

Data Insight

Amazon reports that 62% of customers rely on the bullet points and descriptions to make their final purchasing decision. The clearer and more detailed your information, the better your chances of closing the sale.

How to Do It

Bullet Points for Features & Benefits - Use the bullet points to highlight the most important product features (e.g., “water-resistant,” “adjustable sizing,” “eco-friendly materials”). Always connect features to benefits. For example, “Water-resistant fabric ensures your gear stays dry during outdoor adventures.”Product

Description for Storytelling - The product description is your space to expand on key details. Explain the benefits in more depth, answer potential customer questions, and provide any additional information that might push them toward a purchase (e.g., warranties, satisfaction guarantees).

‍

5. Leverage Customer Reviews and Q&A

‍

Customer reviews are another critical factor in your product’s success. Positive reviews build trust and act as social proof, while the questions and answers section provides valuable insights for potential buyers. Engaging with customers here can improve your credibility and drive conversions.

How to Do It

Encourage Positive Reviews - Follow up with buyers and ask for feedback. Amazon’s “Request a Review” button can help automate this process.

Respond to Questions - Engage with the Q&A section. Answer any customer queries promptly and thoroughly to demonstrate your customer service and help clear up confusion.

Manage Negative Reviews - Address negative reviews professionally. A quick, thoughtful response can turn a dissatisfied customer into a loyal one.

‍

6. Optimize your Amazon Listing for Mobile Shopping

‍

More and more customers are shopping on mobile devices, so ensuring and optimizing your amazon listing for mobile is critical. Amazon’s mobile shopping experience is streamlined, but your listing should be designed to look great on both desktop and mobile devices.

How to Do It

Test Your Listing on Mobile - Regularly view your listings on a mobile device to ensure that images and text are readable and the layout looks professional.

Mobile-Friendly Titles - Keep your product titles short and sweet on mobile to ensure they don’t get cut off.

Clear, Easy Navigation - Make sure your bullet points, descriptions, and images are well-organized and easy to navigate on smaller screens.

‍

7. Monitor and Adjust Your Amazon Listings

‍

Optimizing your Amazon listings isn’t a one-time task; it’s an ongoing process. Regularly review your performance metrics and make adjustments to continue improving your visibility and conversions.

How to Do It

Use Amazon Analytics: Utilize tools like Amazon Brand Analytics and the Search Term Report to understand how your listings are performing and where improvements can be made.

A/B Testing: Test different elements of your listings (e.g., images, titles, descriptions) to see what resonates best with customers.

‍

In the highly competitive Amazon marketplace, optimizing your listings for maximum visibility is not just a suggestion—it’s essential. By focusing on keyword optimization, high-quality images, detailed descriptions, and leveraging customer reviews, you’ll increase your chances of ranking higher in search results and converting more shoppers into buyers.

‍

Implement these strategies today to ensure your Amazon listings are primed for success. Remember, the more data-backed and customer-focused your listings are, the better your chance of standing out and driving sales.

‍

Check out our client results for real success stories. And if you're ready to take your strategy to the next level.

Book a free strategy call with our Amazon experts today and get personalized insights to boost your performance.

‍

Let’s discuss how we can all improve our Amazon visibility.

Don't forget to join our Skool Community for FREE to connect with top Amazon sellers, access exclusive content and grow together.